Standard Shipping £4.99 (3 to 5 days)

• All orders placed for delivery to a UK mainland postcode with an order value below £75 are eligible for standard shipping.
• All orders placed for delivery to any UK offshore postcode and the Scottish Highlands may incur an extra shipping fee. The surcharge is dependent on the final shipping weight of the order. Please call on 01204 529091 to request a Shipping Price.
• If you would like to place an order and are unsure as to whether you will be required to pay a surcharge please call our sales team on 01204 529091 for assistance.
• All orders will be shipped using our designated courier and will require a signature on delivery.

 

 

Premium Shipping £7.99 (1 - 2 days)

• All orders placed for delivery to a UK mainland postcode with an order value below £75 are eligible for Premium shipping.
• All orders placed for delivery to any UK offshore postcode and the Scottish Highlands may incur an extra shipping fee. The surcharge is dependent on the final shipping weight of the order
• If you would like to place an order and are unsure as to whether you will be required to pay a surcharge please call our sales team on 01204 529091 for assistance.
• All orders will be shipped using our designated courier and will require a signature on delivery.

 

Oversized Items

• Some products are highlighted as oversized this will incur an extra delivery cost of £5.00.

 

 

Free Shipping on orders over £75

• All orders placed for delivery to a UK mainland postcode are eligible for free shipping once the order value exceeds £75.
• All orders placed for delivery to any UK offshore postcode and the Scottish Highlands may incur an extra shipping fee. The surcharge is dependent on the final shipping weight of the order. Please call on 01204 529091 to request a Shipping Price.
• If you would like to place an order and are unsure as to whether you will be required to pay a surcharge please call our sales team on 01204 529091 for assistance.
• All orders will be shipped using our designated courier and will require a signature on delivery

 

Reserve & Collect

• We also offer a additional "Reserve & Collect" service for customers that are based near to our premises in Bolton.
• If you would like to take advantage of the service simply select "Reserve & Collect" during checkout.
• We will contact you shortly after receiving your order to discuss when would be most convenient for you to collect. 

 

 

Overseas Customers (EU Only)

• We have many customers based overseas and deliver to all EU Countries.
• We request that all potential customers call our sales team on 01204 529091 to request a price.
• The price for shipping as seen on the website is for UK Mainland only and all orders to the EU will be subject to extra charges.
• All orders will be shipped using our designated courier and will require a signature on delivery

Trade Customers

• If you would like to purchase in bulk or would like to purchase goods on a regular basis for a company we are happy to discuss price discounts. Please call 01204 529091 and ask to speak to Paul, our dedicated trade account Sales Director.

 

 

When will my order be shipped and how long will it take to be delivered?

• We try to ship all orders placed before 2pm same day, although at busy times this is not always possible and it is not a guaranteed service
• If we ship your order using our standard shipping method your order should be delivered within 3 to 5 working days from shipping date
• If you opted for our premium shipping service your order should be delivered within 1 to 2 working days from shipping date

The estimated delivery times explained above are to be used as a guideline and in no way are they to be seen as a guarantee of delivery date.

HGP Direct (UK) Ltd Returns Policy

Your Right to Cancel

• You must advise us your intent to cancel within 7 working days of the date of delivery.
• Please email of your intention to return the goods via email.
• Returned items must be complete in unused condition and in the original packaging.
• A full refund of the order total excluding postage paid will be made within 3 working days of the item being returned in a satisfactory condition
• You are responsible for return shipping costs and insurance.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault.
• If a fault occurs within 30 days of you receiving the item please contact us via email.
• We will then inform you of the return delivery address.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
• All replacements are subject to stock availability at the time of processing.
• If the fault is reported within 30 days - HGP Direct (UK) Ltd will reimburse the cost of returning the item.
• After 30 days no refunds will be issued for return postage

Incorrect orders

• If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible via email.
• Once we have received details of the error we will rectify the issue as quickly as possible.
• You can also contact us by telephone on 01204 529091

 

Order information

Are all products on the website in stock?

• Generally all the items listed are goods that we have in stock. Occasionally an error may have occurred in our stock control system. If you have ordered a product that for some reason we no longer have in stock we will email you with the option of waiting for the item to come back into stock or give you the option to cancel your order.

Can I cancel or change my order?

• Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable to call us on 01204 529091 as soon as possible when you want to cancel or change an order. Emails are only picked up sporadically throughout the day and could be missed so please telephone our sales team to ensure that your change or cancellation is dealt with as quickly as possible

How can I check the status of my order online?

• After your order has been fulfilled, a confirmation email will be sent to the email address you provided. If your order has been shipped by our courier you will receive an email detailing shipping details and tracking numbers.

Payment information

What forms of payment are accepted?

• We currently accept Maestro, MasterCard, Visa, American Express and PayPal
• We also accept cheque payments drawn on a UK bank account. Please bear in mind that your order will not be shipped until cheque has been received and cleared into our bank account.
• Cheques should be made payable to HGP Direct (UK)Ltd

How do I pay with PayPal?

• You will be transferred directly to your PayPal account once your order details are confirmed. PayPal payments can be in the form of credit cards, your PayPal account balance or a bank account linked directly to your PayPal account

Is my credit card and account information secure?

• www.hgpdirect.co.uk is a safe and secure site. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. Once you proceed to checkout you will see that the lock icon appears in the address bar. The certificate that is used to encrypt the connection also contains information about the identity of the website owner or organization. You can click the lock to view the identity of the website.